Terms & Conditions

The following are the terms & conditions between London Electronic Ltd (t/a Lonelec) and the consumer:

Registered Card Holders

All customers purchasing goods must be the registered holders of the credit card or payment system being used.

Prices

All our prices are shown exclusive of VAT (Sales Tax). This is only applicable for UK customers. Customers outside of the UK will not have tax added. However, please note taxes may apply by your own country’s customs upon delivery depending on your local laws.

Ways of paying

We accept all major credit/debit cards & also Paypal payment, via our secure online merchants – SquareUp & Paypal.

Fraud

We reserve the right to refuse the supply of goods or services at our discretion if we suspect fraud.

Dispatch & delivery schedules

Goods in stock are usually sent out same working day and delivery is typically next working day in the UK. Europe – 3 to 7 working days. Rest of the World – 7 to 10 working days. In case of rare issues with couriers we do ask that you allow up to 28 working days. Where goods are not in stock we will keep you informed of estimated delivery times. If goods are out of stock you may ask for a full refund if the expected delivery times are more than 7 days from that date. Customers are responsible for failed deliveries where the courier has attempted delivery at your given address. Customers are thereafter responsible for re-organising delivery or personal collection with the courier/postal service. Please note due to the nature of stock control on ecommerce web systems where an item may be showing in stock that does not guarantee it still will be once you’ve checked out and made payment.

Returns & replacements

If you suspect an item to be faulty, please contact us as soon as possible. We follow all current laws on consumer rights. All refunds will be given in reasonable time, usually within 48 hours of receiving goods (working days) unless matter are out of our control – for instance where our merchant provider has suspected fraudulent usage. This does not affect your statutory rights.

Cancellation

Under distance selling regulations, you have the right to cancel your order within 14 days. Goods must be returned in their original condition. 

Guarantees

All equipment sold is covered by a 12 month warranty unless otherwise stated. All guarantees are subject to manufacturer’s conditions. Please inform us of the issue you are having as it may not be a fault but operational error. If it is decided the equipment is faulty then we will issue a Returns Number which should be enclosed with the item upon return. We advise that goods are returned via an insured service. 

Unsolicited e-mail /data protection and privacy

We take your privacy very seriously. We NEVER disclose your information to any third parties.

Security

We use a secure server for receiving payments via our merchant providers – SquareUP & Paypal. Our website has SSL cryptographic security.

Consumer law

We meet our obligations under the consumer protection laws currently in force.

Handling complaints

If you have any cause for complaint in relation to this website or with any of our services or products please do not hesitate to contact us. We will always treat all complaints with priority and in confidence.

Liability & Copyright

London Electronic Ltd t/a lonelec do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors.

Users of our equipment accept liability for use and any damages that may occur.

Any reproduction of text, images or any part of this website is strictly prohibited without prior permission.

Company details

Lonelec is a trading style of London Electronic Ltd
Company No. 3912915. Registered in England, United Kingdom.